We advise you to be confident and confirm your scheduled date before purchasing as you will not be able to cancel your ticket after your purchase has been made.
Your purchased tickets are non-refundable and non-transferrable. When you buy multiple tickets, one person’s ID should match the name on one ticket. The other tickets in the group are interchangeable.
All tickets are sold online via our website. When you arrive at the door without a ticket we will help you buy a ticket through our website, but we cannot guarantee a specific time-slot.
The best way to present your tickets for your scheduled viewing is on your mobile. YOUSEUM is a conscious brand who respects the environment and does not recommend printing your ticket for your experience. You’ll be needing your phone for amazing pictures anyway!
First please check your spam folders to see if the tickets arrived there because of your filters. If this does not solve the problem, please contact us on support@youseum.art and we will help get them to you.
Your tour starts at the time on your ticket. Please arrive at least 15 minutes before your scheduled time, so we will have time to check-you in. We will make sure your waiting time is not wasted. If you arrive too late for your time slot we cannot guarantee to accommodate you but will do our best.
As we are a temporary exhibit we have to deal with the circumstances the building offers us. Unfortunately this means that you might encounter some difficulties during the tour if you are unable to walk stairs (the elevators in our building are out of use). Please call (+31612241636) or send us an email (hello@youseum.art) and we see what we can do to accommodate your visit. This would mean a slightly different version but equally fun and equally all about YOU.
We all love pets, especially when it is accommodated by YOU, but unfortunately our exhibit does not facilitate pet visits. Service animals are of course permitted when on a leash.
Please hold your belongings close! YOUSEUM is not responsible for lost items. We do have a lost and found that you can contact by sending an email to hello@youseum.art.
We adore our building and would love to stay for as long as we possible, however the building is due to be demolished which means we would need to leave. So don’t wait and visit us as soon as you can!